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Welcome to the West Michigan Chapter of the Help Desk Institute!

Date: March 10th, 2009

Time: 1:30PM - 3:30PM

Place: iServ, Grand Rapids, MI

Topic: Get What You Want in 30 Seconds or Less, Dana Olson from West Corporation

RSVP for the Event here

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HDI Analyst of the Year

HDI Vertical Industry Forums

The purpose of the HDI West Michigan Chapter meetings is to network with like-minded IT professionals, to listen to timely presentations on hot IT topics especially related to the IT support industry, and to gain the benefits of participating in an International IT Professional organization. The West Michigan Chapter is actively engaged with the International HDI organization and keeps Chapter members aware of HDI training events, conventions, webcasts, and other professional benefits.

Our meetings are held on the 2nd Wednesday of each month. We meet from 1:30PM to 3:30PM. The meetings proceed as follows:

1:30PM to 1:45PM: Networking
1:45PM to 2:00PM: Host site presentation
2:00PM to 3:00PM: Speaker Presentation
3:00PM to 3:10PM: Roundtable and Chapter business
3:10PM to 3:30PM: Host site tour

For more information on participating in the West Michigan HDI Chapter, please contact our VP of Membership, Brian VanderZee at vpmembership@westmihdi.org

What is HDI all about?
HDI is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for customer service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide (including 90% of the Fortune 500) and more than 50 active U.S. and Canadian local chapters.

Are you interested in becoming a member of West Michigan HDI?
Please contact Brian VanderZee at vpmembership@westmihdi.org

Questions / Comments / Suggestions?
Please fill out our feedback form.


	HDI Analyst of the Year HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry along with sponsor Robert Half-Technology, announce the winner of the West Michigan Chapter's Help Desk Analyst of the Year: Jordan Richardson from Haworth. Along with Ms. Richardson were 3 finalists were Nick Bessinger - BDO Seidman, Howard Bultman - Universal Forest Products, and Dave Russell - Gordon Food Service. Ms. Richardson recently represented West Michigan in the Midwest Regional Help Desk Analyst of Year competition. Congratulations, Jordan!

	This award is sponsored globally by Robert Half Technology

	HDI Vertical Industry Forums Here is your chance to join an exclusive group of senior-level support center, service desk, or help desk professionals from your industry. Please join colleagues in your industry to discuss support center issues, benchmarking ideas and the development of support center best practices during HDI's Vertical Industry Forum meetings. The focus of the HDI Vertical Industry Forums is centered around building a world-class IT support center, service desk, or help desk that: Understands what an institution needs or expects Knows policies, processess, and best practices to meet user and stakeholder needs Possesses management and leadership skills, business acumen, and the vision to evolve people, process and techonology Acknowledges and addresses deficiencies and develops a road map to excellence Understands the financial, political, and operational challenges in your institution Participants in the forum gain insight, perscpective and knowloedge on how to improve the people, process and technologies responsible for the delivery of IT support services within their organization. Upcoming HDI Forum Meetings in 2009 (Chicago, IL) FREE Breakfast included! HDI is offering the ability to test drive one Forum meeting for only $1000. They are also offering a $1000 discount to new Forum members if you purchase the full annual package prior to the end of 2009. They are offering these discounts due to the tough economy in hopes it will help sign-up new members. HDI Vertical Insudtry Forum groups meet several times per year. HDI currently runs the following Forum groups: Financial Services Forum (banks and investment firms) Government Forum (local, stat, federal governement organizations) Healthcare Providers Forum (hospitals, clinics, and other medical facilities) Higher Education Forum (colleges and universities) Insurance Forum (all insurance firms) Law Forum (law firms and legal services organizations) Retail Forum (retail, restaurant, and hospitality organizations) Support Center Leadership Forum (if we have not launched your specific industry Forum, this group is for you!) For more information, please contact Heidi Cummings, Account Manager, HDI Forums at HCummings@ThinkHDI.com or direct at 719-268-0339.